Our Terms and Conditions

6.1. You are not depositing funds originating from criminal and/or unlawful and/or unauthorised activities, including but not limited to fraud or money laundering, and you are not otherwise conducting criminal and/or unlawful and/or unauthorised activities and/or intending to use the Account in connection with such activities, nor will you allow any other person to use your Account for such activities.

6.2. You acknowledge and agree that your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking insurance system. Furthermore, the Account does not bear interest on any of the funds held in it.

6.3. You are solely responsible for complying with Applicable Laws and will not access the Website or our Services from a Prohibited Jurisdiction. Use of the Services is forbidden wherever prohibited by any Applicable Laws and any winnings derived from such forbidden use will be void. You accept sole responsibility for determining whether your use of our Services is legal. Please consult legal counsel if you have any doubts.

6.4. You may only use our services if you are 18 years of age or older, or the age at which gambling activities are legal under Applicable Laws that apply to you, whichever is greater. It is illegal for anyone under the age of 18 to open an Account and/or to place gambling transactions on our sites. We will forfeit all gambling transactions and return all deposits to anyone who we discover is under the required legal age.

6.5. Each request made by you to deposit funds in your Account shall constitute a valid authorisation for us, or the Payment Provider as applicable, to transfer the amount specified in your request to your Account.

6.6. We will be entitled to determine minimum and maximum amounts to be deposited in an Account, in our discretion.

6.7. Any Deposit that is requested by you is non-reversible and non-refundable and does not generate interest.

6.8. You agree to fully pay any and all payments and charges due to us or to Payment Providers in connection with your use of the Services. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your Deposits, and in any such event you will refund and compensate us for such unpaid Deposits including any expenses incurred by us in the process of collecting your Deposit.

6.9. We are entitled to determine whether the funds that you have requested to be credited to your Account are available upon receiving confirmation from the relevant Payment Provider. Only when your Deposits are reconciled and cleared by the relevant Payment Provider will your Account be credited with the funds, unless stated differently.

6.10. You accept that all gambling transactions may be checked to prevent money laundering and that any transactions made by you which we deem suspicious may be reported to the appropriate authorities.

6.11. Any Stake made by you will be treated by us as an authorization to debit your Account. Provided that the balance of your Account at the time that the Stake is made is greater than or equal to the amount of the Stake, we will debit from your Account in the amount of the Stake.

6.11.1. Withdrawal Funds are the total funds available in your Account (including deposits and winnings) excluding any funds that are subject to a restriction (including wagering requirements or other promotional play restrictions).

6.11.2. Withdrawals with wager requirements are subjected to the completion of the stipulated wagering requirements (Bonus Policy) and relevant procedures. The bonus policy will be published together with each promotion.

6.12. You may request a withdrawal from your existing balance in whole or in part provided that all terms and conditions have been met.

6.13. Before approving your withdrawal request, we will review your game play for any irregular playing patterns, ensure that all payments into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled, and check for any deviation from the Terms and Conditions.

6.14. Members may be required to verify their identity before a cash withdrawal can be made from their account, pursuant to Anti-Money Laundering requirements, to prevent online fraud and to confirm your identity and compliance with these Terms and Conditions.

6.15. We try to ensure that withdrawals are processed as quickly as possible.

6.16. The minimum withdrawal is KSH 50.

6.17. Your daily auto-approval withdrawal limit is set at 9,999 and you may withdraw up to 100,000 of winnings in each thirty (30) day period.

6.18. Amounts exceeding the auto-approval limit will be manually reviewed prior to approval.

6.19. Where possible, all withdrawals are processed to the payment method from where the funds were initially deposited. Where it has not been possible to pay your withdrawal to the method of your choice, our Customer Service team will contact you to arrange an alternative method of payment.

6.20. Withdrawal payments can only be made in the name of and to the registered account holder and Kenya Charity Sweepstake will verify the identity of the customer before any withdrawal is completed.

6.21. Jackpot pay-outs are exempt from the limits mentioned above, and are handled manually by our office.

6.22. Customers must provide a copy of their proof of identity, National identity card, KRA PIN, and/or any other appropriate documentation when requested. Proof of identity must match the registered name and surname. If any customer fails to provide this within 4 weeks of our request, the account may be subject to lock out and winnings and/or cash-ins made, voided. In cases of fraudulent documentation, accounts will be locked, and all balances forfeited.

6.23. We reserve the right to delay and/or discontinue the processing of a player's withdrawal requests until final verification has been received for any outstanding deposits which such player has made.

6.24. We reserve the right to contact you verbally to verify any deposit made, and/or to request the necessary documentation to enable us to carry out the required identity verification checks. Additionally, we reserve the right to suspend or cancel a withdrawal request pending verification of your identity, age, contact details, address, and ownership of the payment accounts.

6.25. We reserve the right to charge you fees for handling your deposits and withdrawals as may be detailed on the site from time to time. Some banks and other payment methods (Mobile Money) may charge you fees and/or commissions in connection with your deposits and withdrawals; these fees and/or commissions are not our responsibility.

6.26. In the event of any payment or credit to your account which is made as a result of our error, such amount(s) paid in error shall be held in trust by you for our benefit and shall not be withdrawn. You shall return all amounts paid in error to us promptly upon our demand.

6.27. Account facilities are provided to you solely to enable you to place bets or participate in Services. If you appear to be depositing or withdrawing money without genuine play, we reserve the right to pass on to your Account, without prior notice, any charges we have incurred before closing the Account. This may result in a report to the necessary authorities and the Account being suspended or closed.

6.28. We will have the right to withhold any Withdrawals in the event that we believe or suspect that you may be engaging in or have engaged in fraudulent, collusive, unlawful or improper activity, or if we are concerned about the operation of your Account or the request for Withdrawal. You agree to assist and cooperate with any such investigation.

6.29. To the extent required by your local law or tax or other authorities, you are responsible for reporting your winnings and losses arising from the Services.

6.30. For help with entries, or inquiries, please contact the Customer Care Helpline 0725 944066, 0732 944066, 0712 708306 on all networks, [email protected] or visit the www.kenyacharity.com portal.

6.31. The Player is responsible for any Mobile Money-based transaction fees levied by the mobile operators.

7.1. Agreement to Terms and Conditions. By registering, using the online services, marking the "I accept these Terms and Conditions" box, or downloading, installing, or using the Software, you agree to be bound by these Terms and Conditions without reservation.

7.2. Software and Service Modifications. The Operator reserves the right to suspend, modify, remove, or add to the Services or Software at its sole discretion, without notice, and is not liable for any loss resulting from such changes.

7.3. Access and Account Usage. You shall access the Software and use the Services only via your own account. Use through another person's account is strictly prohibited and may result in immediate suspension and retention of monies.

7.4. Multiple Accounts. The Operator may prevent registration or usage of multiple accounts by you, family members, individuals in the same household, or acquaintances, including retaining funds in such accounts.

7.5. If you do not agree to all provisions, immediately discontinue use of the Software and Services.

7.6. Amendments. The Operator may amend these Terms and Conditions by publishing the updated version. Your continued use after the effective date constitutes acceptance.

7.7. Jurisdiction Limitations. Persons outside of Kenya are not eligible to open accounts, make purchases, or use the Services.

8.1. Age Restrictions. No one under the age of 18, or the age of legal consent for gaming, may download the Software or use the Services. The Operator may request proof of age and terminate accounts that fail verification.

8.2. Verification of Details. We may verify your name, address, age, and payment methods at any time. Failure to provide documents may result in termination and withholding of funds.

8.3. Background Checks. We may perform background, identity, credit, or history checks, including via third parties, and may terminate accounts based on outcomes.

9.1. Software License. A non-exclusive, non-transferable right to install and use the Software to access the Services. You may not copy, redistribute, reverse engineer, decompile, or sell the Software.

9.2. Trademarks and Intellectual Property. Trademarks and Site Content are protected. Use of the Services grants no rights beyond what is expressly permitted.

10.1. You are legally of age, of sound mind, and capable of assuming responsibility for your own actions.

10.2. All details you provide, including payment details, are true, current, correct and complete. You will promptly notify us of changes and provide verification documents on request. Untrue or incomplete information is a breach and may lead to immediate termination.

10.3. Your account is solely for your benefit. You shall not allow any third party to use your account, password or identity, and you are fully responsible for activity on your account. Inform us immediately if you suspect misuse.

10.4. You are responsible for the security of your username and password on your own devices. Report suspected hacking or breaches immediately.

10.5. Your use of the Services does not violate any laws or regulations that apply to you.

10.6. You fully understand the methods, rules and procedures of the Services and internet gambling in general.

10.7. You will not commit any acts or display any conduct that damages the reputation of the Operator.

10.8. You are fully aware there is a risk of losing money when gambling and you are fully responsible for any such loss. Use is at your sole option, discretion and risk.

10.9. The Software may include third-party features that access device information (e.g. contacts, photos) and require permissions such as push notifications. Failure to accept may limit use.

10.10. You shall use the Sites, Services and Software in complete accordance with these Terms and Conditions and all game rules.

10.11. As directed by GRA, we will withhold taxes (20% withholding tax) on behalf of the government and remit to KRA as required by law. Winners above KSH 10,000 will be required to share their PIN and ID or passport number before collecting winnings.

10.12. The Operator may publish amounts you have won alongside your name and/or username for promotional purposes and in-game functionality such as leaderboards.

10.13. You are solely responsible for telecommunications, internet access, and related consents required to use the Services.

10.14. You shall use the Services in good faith. Bad-faith use may lead to termination and retention of monies, with waiver of future claims.

10.15. We offer progressive jackpots for certain Games, which increase as players stake.

11.1. Illegal Funds and Unlawful Activities. Funds must not be illegal and Services must not be used as a money transfer system or for unlawful/fraudulent activity including money laundering. Breaches may lead to termination, blocking, reporting to authorities, and no refund. Use of recognised betting techniques to circumvent the house edge is prohibited.

11.2. Circumvention. Do not break into, access, or circumvent security measures. Breaches may lead to termination, blocking, and notification of interested third parties.

11.3. Intentional Disconnection. Intentional disconnection to damage the Operator or manipulate outcomes is a breach and may lead to closure and confiscation.

12.1. Your account is for your sole personal use only and shall not be used for any professional, business or commercial purpose.

12.2. We take no responsibility for third-party access. Transactions with correct username and password are regarded as valid.

12.3. Accounts inactive for 365 consecutive days are considered dormant.

12.4. We may charge a non-refundable fee on bets and/or prizes to offset taxes or duties (e.g. VAT, gaming duty). Fees are shown in the cashier and may be updated with 14 days' notice.

12.5. We may limit or refuse any bet, stake or wager.

12.6. Where third-party interfaces are used, not all past gambling information may display online.

12.7. Keep children under legal age from accessing the Services via your devices.

13.1. You are fully responsible for paying all monies owed. No charge-backs, denials or reversals; you will reimburse losses. We may cease services or withhold payment for certain users or cards.

13.2. Payments are processed by the Operator or a third-party payment solution and will appear on your statements accordingly.

13.3. We may run credit checks via third-party agencies.

13.4. You agree to be bound by applicable third-party processor and financial institution terms.

13.5. Suspected fraudulent payments (including stolen cards or charge-backs) may lead to blocking, reversal of pay-outs, recovery of winnings, reporting to authorities, and collections. The Operator is not liable for unauthorised card use.

13.6. We may block accounts using someone else's payment method linked to a self-excluded person.

14.1. The Operator has no obligation to check whether users comply with the Terms and Conditions.

14.2. The Operator is not obligated to investigate player complaints or take action, but may do so at its sole discretion.

14.3. The Operator has no obligation to maintain account names or passwords. Lost credentials are not our liability.

15.1. The Service and Software are provided "AS IS" without express or implied warranty, including merchantability, fitness for purpose, accuracy, or non-infringement.

15.2. No warranty that Services will be uninterrupted, secure, error-free, virus-free, or meet your requirements.

15.3. A malfunction voids all payments. System, communication, bug, or virus errors resulting in loss of data, winnings, or damage void the Games in question; the Operator may correct errors but need not provide backup systems.

15.4. Prizes or bonuses credited in error may be voided, repaid, or deducted.

15.5. The Operator is not liable for acts or omissions of your internet provider or other third parties.

15.6. Promotions, bonuses and special offers are subject to specific terms and may be withheld, declined or reversed if abuse is suspected.

15.7. Separate promotional terms, including wagering requirements, may apply.

15.8. Bonus winnings are added to the Bonus Balance and redeemable to cash once wagering requirements are met.

16.1. Use of the Services is at your sole option, discretion and risk.

16.2. The Operator shall not be liable for any loss or damage, including loss of business, profits or anticipated winnings, whether direct or indirect.

16.3. No liability for linked internet sites or their content.

16.4. No liability for modification, suspension or discontinuance of Software or Services.

16.5. Nothing excludes liability for death or personal injury caused by negligence.

16.6–16.8. For failures due to delay, interruption, data loss, misuse, errors, or factors beyond our control: the Operator is not responsible for resulting loss including winnings; erroneously increased winnings are not payable, must be reported, and may be deducted or set off.

19.1. The Random Number Generator (where used) determines results; server results prevail over device results. Operator records are final.

19.2. No claims more than 7 business days after the original transaction. Raise claims with customer service at [email protected] with all relevant information.

19.3. Support will decide within 14 business days.

19.4. Appeals go to the Support Manager with all relevant evidence.

19.5. The Support Manager provides the final and binding decision within 14 business days.

20.1. Terms come into force on registration and continue until terminated.

20.2–20.6. We may terminate immediately without notice if: we discontinue Services; you breach; use is improper or against the spirit of the Terms; your account is associated with a terminated account.

21. For any other reasonable grounds, we see fit.

21.1. You may terminate at any time by emailing [email protected]; termination takes effect when we close the account, within 7 calendar days. You remain responsible for interim activity.

21.2–21.5. On termination: discontinue use; pay amounts due; delete the Software and documentation.

21.6–21.7. Termination rights are without prejudice to other rights; accrued rights survive.

21.8. On termination for your breach, no refund of account funds is required.

21.9–21.10. Self-exclusion ("Take a Break") closes accounts for the set period; do not open new accounts while excluded or while addiction/financial issues persist. Detected accounts will be closed.

22.1. Invalid provisions are severable and construed to reflect original intent.

22.2. No waiver of one breach waives other breaches.

22.3. No third-party rights are created unless expressly stated.

22.4. No agency, partnership, trust, fiduciary, or joint enterprise is created.

22.5. These Terms are the entire agreement for use of the Software and Services.

22.6–22.7. The Operator may transfer or assign these Terms (e.g. group entity, merger) without your consent; you may not transfer your rights.

22.8. Services may be outsourced to third parties subject to law.

22.9. "You/your/user/player" means any user; "we/us/our" means the Operator and affiliates, officers, employees, agents and contractors.

22.10. Nothing grants you a security interest over Operator assets, including account balances.

23.1–23.2. Online & Mobile App: all prizes are paid into the Player's Wallet attached to the registered account.

23.3. At the Operator's sole discretion, prizes may be paid by cheque or bank transfer.

23.4–23.8. Face-to-face prizes: no third-party claims except by legal representatives, for tax/judgment debts, or bearer instruments yet to be signed.

23.9. Prizes can be withdrawn at a maximum of 3 times a day up to KES 100,000.

23.10. If a winner cannot be contacted or does not claim within 30 days, the Operator may withdraw the prize.

23.11. The Operator is not responsible if a winner cannot travel to receive a prize.

23.12–23.20. A prize is invalid if: not claimed within 30 days; participation was forged, tampered with, fails validation, cannot be matched to platform records, is by an under-18, is claimed by a non-owner, or was not issued by the Operator/agents.

23.21–23.30. The Operator may: pay by any means including Mobile Money; withhold pending validation; require in-person collection; run security checks and invalidate entries; require ID and entitlement proof; keep records including photos; refer matters to courts/agencies; refuse payment if documentation is unsigned; and pay no interest while matters are resolved.

24.1. The Operator's decision is final.

24.2. The Operator may contact winners using provided phone, email, or account contacts.

24.3. Details may be provided to third parties where required by law, courts, or regulation.

25.1. To the extent permitted by law, no liability for loss, damage, injury or death from receiving a prize except where caused by negligence. Statutory rights are unaffected.

25.2. Prize disputes: the Operator's decision is final.

25.3. Liability to players/winners is limited to the Stake amount.

25.4. Payment may be withheld until disputes are resolved.

26.1. Entries and accompanying material become Operator property on receipt and are not returned.

26.2. You grant a non-exclusive, worldwide, irrevocable license to use, display, publish, transmit, copy, edit, store, re-format and sub-license entries for publicity and administration.

27.1. Winners agree the Operator may use name, image and town of residence to announce wins and for related promotion.

27.2. Winners agree to participate in reasonable publicity.

27.3. Personal information may be held and used by the Operator, agents and suppliers to administer the Game.

28.1. Suspected breach may lead to exclusion from the Game.

28.2. The Operator may void, suspend, cancel, or amend prizes where necessary.